Who we are

We are Hexdevices

www.hexdevices.com

What personal data we collect and why we collect it

 Information you have provided us with

The data that we collect might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you

Those data includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Publicly available information

We might gather information about you that is publicly available

We use your Personal Data in order to:

• provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
• enhance your customer experience;
• fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

• to identify you;
• to provide you a service or to send/offer you a product;
• to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

• to send you personalised offers (from us only, no spam);

With your consent we Process your Personal Data for the following purposes:

• to send you newsletters (if you subscribed for it);
• for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests and
• there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

What third parties we receive or send data to

We do not share your Personal Data with strangers. By default WordPress does not share any personal data with anyone.

 Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

• The involved shipping companies

Currently we collaborate only with Post.NL 

https://www.postnl.nl/privacy-verklaring/

WordPress 3rd party plug-ins:

• Our actual website plug-ins

More information about the policy of those plug-ins can be found on their websites: 

https://www.paypal.com/us/webapps/mpp/ua/privacy-full

https://docs.woocommerce.com/document/privacy-payments/#

https://mailchimp.com/legal/privacy/

https://jetpack.com/support/for-your-privacy-policy/#woocommerce-services

https://contactform7.com/privacy-policy/

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Comments

When visitors or customers leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Contact forms

Our website uses contact form so the customers can get in touch with us. This form uses a plugin (https://contactform7.com/privacy-policy/). We use the personal data is captured when someone submits a contact form for a certain period for customer service purposes, but you do not use the information submitted through them for marketing purposes.

Cookies

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

• Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
• Analytics cookies – these cookies are used to track the use and performance of our website and services
• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

Analytics

We use Google Analytics and jetpack to measure traffic on our website.

Privacy informations can be found here:

https://support.google.com/analytics/answer/6004245

https://jetpack.com/support/privacy/

 If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Data Protection Principles

We promise to follow the following data protection principles:

• Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.

What rights you have over your data

The Data Subject has the following rights:

1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

How we protect your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

Contact information

Supervisory Authority

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.

Last modification was made 23-09-2021.

Supported Products

All our currently supported modules come with a 5-year warranty from the date of purchase, covering only the electronic components. The warranty does not extend to damages on the front panel, casing, knobs, electromechanical parts like potentiometers, connectors, and minijack sockets. These damages can be repaired by Hexdevices upon request for an additional cost.

Unsupported Products

Discontinued and DIY products are not covered by the warranty. However, our service and repair department will be glad to assist you. Please note that in this case, the customer is responsible for both the repair and shipping costs to and from the Hexdevices Service Department.

Shipping Damages

Any product damaged during shipping is covered, provided that you report the damage within 4 days of receiving the shipment. The shipping costs for such damaged devices are covered by Hexdevices.

For more information, please contact us via the contact form.

Manuals

We frequently update our user and assembly manuals to enhance your understanding. Differences may exist between the version of the manual you possess and the current versions available for free download on our website. To avoid misunderstandings, please keep yourself updated when necessary.

Please Note!

The images on the website may vary slightly from the actual modules. We continually strive to improve the quality of our products, resulting in minor differences between old and new module versions.

Compliance

Since 2022, all our module PCBs feature a Lead-Free HASL surface finish. The solder and components we use are RoHS compliant. However, in some cases, not all of our components may be 100% RoHS compliant. Some of our products are also CE and FCC approved. To recycle your device, please follow your country’s recycling guidelines for electronic devices.

Returns

If you are not completely satisfied with your purchase, we are here to assist you. Our products can be returned within 30 days from the date of purchase. You can either exchange a new product for the one you purchased or request a refund. Before returning a product, please ensure the following:

• The product was purchased within the last 30 days.
• The product is unused and undamaged.

Please contact us through the contact form before sending the product.

Shipping charges

Shipping charges associated with returning a product are non-refundable. You are responsible for covering the shipping costs and assume the risk of loss or damage to the product during shipping, both when sending it to Hexdevices and when receiving a replacement.

General information